Kleinhardt Business Information Systems

Business Performance Management

Business performance underpins everything our clients set out to achieve. Kleinhardt focuses on designing the most efficient systems to achieve your goals by concentrating first on performance and how people engage in the business process, and then on leveraging your existing investment in technology and infrastructure.

Kleinhardt takes a consultative and diagnostic approach to review current organisational processes, technologies, and systems in order to make validations and recommendations.

We believe in an iterative approach which allows our clients to experience the improvements in increments along the way. This encourages a discipline of Continuous Process Improvement to further optimise processes even after we have left the building.

Customer Relationship Management

Kleinhardt helps you to manage your customer relationship touch points with an organised and consistent approach. We enable your sales and marketing personnel to identify and target your most valuable customers, manage marketing campaigns with clear goals and objectives or simply make your work environment a more attractive and motivational place to come to on a Monday morning, Kleinhardt have the experience and technological know-how to put this in place. The system also recognizes that your staff are your internal customers and should be managed, motivated and measured through feedback surveys.

By implementing a Contact Management System, for example you will be able to spend more time with your customer focusing on their requirements rather than rifling through a filing cabinet or roller index trying to get a phone number and remember what you said to that person three phone calls ago.

Knowledge Management

Much of what makes a company run efficiently and ensures its success, resides in the minds of its managers and employees. It's critical at this time of fluid staff movements between companies, to capture the most important part of your employees contribution — their knowledge. Kleinhardt has experience in putting systems in place which captures this Intellectual Capital to help your company to continue to prosper.

How many times have we heard managers say "we should document that so that we can use it again" however we still fail to share important lessons learned and continue to reinvent the wheel each time we are tasked with a new project. There are technology systems available which allow your company to hold onto and reuse knowledge gained. Let Kleinhardt guide you in the right direction based on years of consulting experience in the field of Knowledge Management.